SmartTending Training

BudTender & Manager Retail Training for Fast-Growing Stores

How to Comply with Cannabis Retail Regulations

Running a cannabis retail store has many moving parts – From hiring and managing staff, controlling inventory, reporting, security, compliance, POS and other areas. We can help ensure your enterprise is operating at peak efficiency to support your brand, eliminate unnecessary risk, and enhance customer experience through our SmartTending Cannabis Fundamentals course.

The SmartTending: Cannabis Retail Fundamentals course that CannDelta delivers is ideal for new or fast-growing cannabis retail stores that are building for success in a competitive market. Delivered over several days, the course is comprised of modules that cover everything that budtenders, store managers, and other key personnel need to know to provide a top-tier customer service experience, all while remaining compliant under federal, provincial (Canada), and state (US) cannabis regulations.

SmartTending Cannabis Fundamentals modules include:

Module 1 – Cannabis Basics 1: The Plant

Overview: Introduction to the biology of the cannabis plant, including details of subspecies and cultivars. Description of basic chemistry, including an introduction to terpenes and cannabinoids. The physiological effects will be discussed.

Module 2 – Cannabis Basics 2: Society

Overview: History of cannabis in society including restriction decriminalization and legalization. Cultivation and processing will be discussed along with a strong emphasis on product classes and types.

Module 3 – Regulatory Overview

Overview: Describes the federal, provincial, or state regulations that control the production, distribution, and sale of cannabis. Specific topics will include inducements to sell, health claims, and advertising.

Module 4 – Standard Operating Procedures

Overview:  Introduces controlled substance operations, record-keeping, reporting and standardization. Highlights key standard operating procedures that are of critical importance to the compliant operation of a cannabis retail store. Including filling of daily operations forms.

Module 5 – Manager’s Training

Overview: Highlights key responsibilities for employees carrying out responsibilities under a Cannabis Retail Manager’s Licence. Additionally, delineates responsibilities that non-manager employees are not authorized to carry out.

Module 6 – Customer Experience

Overview: Sales-specific, cannabis customer service training that focuses on fostering a welcoming and productive sales environment by implementing industry best practices, upselling without inducement, and creating returning customers by creating a developed and intentional customer experience.

Module 7 – The Ontario Cannabis Store and You (Canada)

Overview: An important session that covers how managers will be working within the framework created within the OCS, filling buy sheets, inventory reporting, best practices, shipping/receiving and what the future holds for change.

And many more…

Check out what our CSO & Co-Founder, Dr. Lucas McCann, has to say about cannabis retail training and how CannDelta Inc.’s SmartTending Cannabis Training programs can prepare your employees in all areas of cannabis retail in Canada and the United States!

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